"Eventually we decided to take our years of experience and venture out on our own"
ACP Facility Services was started in 1986 by Miguel “Mike” Suarez and Filomena “Phyllis” Homem. Both had managed large facilities for a well-established international cleaning company. “Eventually we decided to take our years of experience and venture out on our own,” says Mike. “One of our first clients was a financial services company. We were responsible for cleaning a small building of theirs. Based on the client’s level of satisfaction, in 1989, they gave us a 120,000 square-foot building to clean. Today, we’re happy to say that relationship has grown into many other partnerships at a wide range of facilities.”
“From day one of being in business, our focus has been on our customers,” says Phyllis. “I am always calling them and checking in with them. Our organization has layers of managers but my place is to make sure that the customer is always pleased with the service. That means taking a very hands-on approach to running our business.”